AWS support services
Business Requirement:
The London-based Fresh Burger and Fries chain is seeking efficient management of its AWS-based infrastructure, emphasizing cost optimization and enhanced security posture.
Nuage Solution:
We offered them our Fully Managed Cloud services utilizing an ITIL-based framework that delivers greater visibility and intelligence to guide your business decisions.
We currently provide them with the following operational and maintenance services:
- 24/7 Continuous Monitoring of the Cloud infrastructure
- Service Desk including 1st & 2nd line engineers
- Technical Support at the AWS/Infrastructure Layer
- Continuous Security Monitoring and Daily Analysis Report
- Monthly patching and vulnerability scanning
- Release Management (e.g., monitoring, how to roll back to fix the problem, post-release management testing)
- Adding volume to drives, additional RAM to instances
- Set up alerts on security groups modifications, activity on the EC2 & S3 bucket
- Automatic stop and start of an instance to have optimal costs
- Cost optimization
- Cloud financial and cost management by the SLA
- Backup and Recovery using AMI and EBS snapshots
- Regular scanning for common misconfiguration and security – data and access including VPC, IAM, S3, RDS, and others.
Technology Stack
Cloud Assets – AWS EC2, AWS S3, RDS, Cloud Watch, Window Workload on AWS, AWS Systems Manager, AWS Inspector, Jira, and Slack
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