Salesforce Communities

In today’s time, it is highly improbable that a business can thrive without online presence. Every company needs constant communication with their clients and partners to improve their product. Community portals have become an essential part in both sales and service lifecycles. Our experts at Nuage can help you fully utilize the power of Salesforce Community Cloud to set up and deploy a highly functional and well-designed online community.

What is Salesforce Community Cloud?

Community Cloud is a part of the Salesforce platform which gives businesses the tools to create branded online community portals. These communities can be created for connecting with customers, external partners and internal employees. Customer communities can be used to support their customers by providing help articles and also to get feedback from them. For companies with B2B business, partner communities can be used for qualifying leads, managing inventory, tracking revenue and providing product information and training material. And internal employee communities can be a place for discussion and collaboration between employees, as well as resources for HR and IT information.

The Salesforce Communities are branded spaces for your employees, customers, and partners to connect. The community can be customized to meet the business needs and are a great way to share information and collaborate with people outside your company who are key to the business processes, such as customers or partners.

We, here at Nuage have done various projects in Community Cloud and have large experience in implementing the communities from scratch to customizing them based on the requirements.

Types of Salesforce Communities

There are 3 main types of Salesforce Communities:

• Partner Communities
• Customer Communities
• Employee Communities

Partner Communities are information hubs that let resellers and sales teams login and collaborate together. They can access important relevant data that can speed up the selling process which leads to more closed deals. They will be having the real time data at all times to make correct and informed decisions.

Customer Communities are self-service portals through which customers can get answers to their questions via relevant articles, documentations, Fs sections, discussions with other customers, and customers can also send their queries by filling up forms.

Employee Communities are internal websites where employees can login and connect with each other. This provides them with a single space to share files, manage projects, and access various documentations and announcements.

Why should you use Salesforce Communities?

Communities are a powerful part of the Salesforce ecosystem. These are highly customizable online portals which can give a tremendous boost to any business.

Audience Centric Branded Communities can help you to give your users an immersive experience of your band. Salesforce Communities can be customized to cater to different audience pools helping you maintain a strong online presence.

Employee Productivity and Engagement can be driven through Salesforce Communities. Different teams can be grouped according to various aspects of their work and can access the relevant project information to work coherently. Salesforce Chatter tab can be incorporated in this to provide feed view for the employees.

Power of Salesforce Automation can be used in Communities to vastly improve the efficiency of various processes and minimize manual intervention in between.